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VP, Head of Compliance – Bay Area or Remote

Job Type
Practice Areas
Company Name
Solutus Legal Search
Job Title
VP, Head of Compliance - Bay Area or Remote


Our client, a publicly traded, cloud-based customer services software company, has exclusively retained Solutus Legal Search to assist in hiring an experienced compliance expert to oversee the compliance function.  This position reports to the CLO and is responsible for operating practices, policy, controls, and compliance with a wide range of international and U.S. federal/state laws, rules, and regulations. The position also oversees inquiries from regulatory agencies.

The company operates in the intersection of FCC (Federal Communications Commission), FTC (Federal Trade Commission), and SEC (Securities and Exchange Commission) regulations, among other U.S. and global laws.  It is looking for candidates with a strong background in compliance management, and a commitment to providing leadership and support for the company’s legal, information technology, and privacy compliance programs.  The successful candidate will have 12+ years of compliance and privacy experience.  The candidate must be comfortable working independently in a fast-paced, dynamic environment, with teams across the company.

Overall responsibilities include:

Reporting to the CLO; overseeing the strategic direction of the compliance function as part of the Legal & Compliance department; and managing compliance from an operational perspective for telecom, privacy, and security functionality for the product, commercial, and strategic portfolios. This role advises the business on reducing risk exposure in a manner consistent with the company’s values and operational needs.

Day-to-day responsibilities include:

  • Assist the sales, engineering operations, product, telco and international expansion teams achieve the strategic goals of the company.
  • Monitor legal, compliance and regulatory developments to ensure the company stays ahead of the curve on stakeholder needs in these areas.
  • Lead a team which focuses day-to-day on customer audits, including certification requirements for PCI, SOC2, ISO and other auditing functions.
  • Lead staff in the management and performance of IT controls testing in support of the company’s SOC2 and SOX controls testing.
  • Foster productive dialogue with the company’s leadership on security and compliance requirements across product and operational roadmaps.
  • Establish enterprise-wide policy and procedure management, including oversight of updates and training for the company.
  • Draft and review the compliance provisions, including security and privacy aspects of customer, partner, and vendor contracts.
  • Oversee security and privacy incidents, including breach issues; play instrumental role in escalation, investigation, and notices to customers and government agencies.
  • Collaborate closely with the Corporate Security team on data security and privacy matters.
  • Promote a corporate culture of compliance and data privacy. 


  • 12+ years’ experience in regulatory compliance and privacy operations leadership. Telecommunications, Contact Center, and SaaS (software as a service) experience preferred.
  • JD or MBA a plus.
  • High comfort level with technology issues, including ability to attain annual PCI, SOC2, ISO and related certifications.
  • A working knowledge of ISO27001, ISO27002, SOC2, PCI DSS, and NIST 80053 industry standards, a working knowledge of Sarbanes Oxley (SOX) control requirements, and experience implementing and maintaining an effective controls environment to comply with standards.
  • Industry certifications such as CISA, CISM, CIPT, CRISC, and ISO a plus.
  • Subject matter expertise in domestic privacy regulations (e.g., CCPA, CCRA, and HIPAA), and international privacy regulations (e.g., GDPR).
  • Experience managing a global workforce and supporting a global customer base across multiple time zones and cultures.
  • Experience presenting on compliance matters to management, business partners, and boards/committees including judgement on how and when to escalate security, privacy, and compliance challenges.
  • Experience presenting to strategic customers and partners covering subjects including Product Security, Operational Security, Data Security, Privacy, and Regulatory compliance.
  • Ability to lead projects with minimal supervision, manage multiple projects/large workloads, and keep deadlines.

This is a unique opportunity to join a high profile, cutting-edge, and very successful company.  Compensation is competitive and the career opportunity is compelling.  Headquarters are in the SF Bay Area, but the company is open to hybrid and remote work arrangements.  Local/domestic travel is required 20% of the time on a regular basis for occasional team building or company events.

Solutus Legal Search has been exclusively retained for this search.  Interested candidates may submit resumes to search@solutuslegal.com.  Resumes submitted directly to our client will be forwarded to Solutus for evaluation.

Ref. #811-SLS


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